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Frequently Asked Questions

Frequently Asked Questions

Answers to some of our most frequently asked questions

Frequently Asked Questions

In this section you will find the answers to commonly asked questions

Q.
How do I pay my rent?
A.

You have several options on how to pay your rent.  You can pay at the Post Office, Town Hall, Council Shops or by Direct Debit

Use this link for further information: Paying-Your-Rent

Q.
What do I do if I can't afford my rent?
A.
Please contact your Local Housing Office and ask to speak to someone who deals with Rents.  They will be happy to make an arrangement with you and check that you are receiving any help that you are entitled to.

The following link will take you striaght to the contacts page: Key-Contacts

 

Q.
How do I know if I am eligible for help with my rent?
A.

Contact Bradford Council's Housing Benefit Section on 01274 432771

Q.
What do I do if I can't afford to pay a recharge?
A.

Contact your local Housing Office to make an arrangement to pay by installment.

The following link will take you to the contacts page:  Key-Contacts

Q.
What do I do if I want to see or contact my housing officer?
A.

Phone your local Housing Office to make an appointment or ask for the person who deals with your area.

The following link will take you striaght to the contacts page: Key-Contacts

Q.
Why am I now position 10 for a property when I was position 1 when I placed the bid?
A.
Once you have placed a bid on a property, the positions may change as the deadline approaches. This is due to the 10 day cycle and any interest shown by other members. For example, someone else may bid at a later date in the cycle, yet override your position due to having earlier membership or priority status.

It is advisable to check your bid positions towards the end of a bid cycle. You may at this point decide to stick with your original bid or choose to bid for an alternative property.

 

Q.
Why have I been placed in the B list for a HomeHunter property?
A.

When placing a bid if you don’t meet the “Property Criteria”, you may be placed in the B list. A message will notify you of this fact.  For example, a single applicant bidding for a 3-bedroom house will still be allowed to bid but will be placed in the secondary ‘B’ list.

 
Bidders placed in the ‘B’ list (secondary list) will not be shown their positions on the customer site. It will only state that you are on the ‘B’ list. This is to prevent any confusion.
 
At verification stage the housing office(s) will assess those members on the primary ‘A’ list first. If they don’t find a suitable applicant from the ‘A’ list they can then move on to the ‘B’ list. Please note: The ‘B’ list members may not receive an offer, as they do not meet the property criteria.