Our vision
We have a clear vision and core values, all aimed at offering our tenants the best service possible.
Our vision and values
Our Vision - is clear and it is to be:
Landlord of 1st choice
by:
Providing affordable, high quality homes
Landlord of 1st choice
by:
Providing affordable, high quality homes
within desirable neighbourhoods where people want to live
Delivering high levels of customer satisfaction through reliable,
Delivering high levels of customer satisfaction through reliable,
effective and efficient services responsive to needs and aspirations
Employer of 1st choice
by:
Respecting and valuing our employees
Employer of 1st choice
by:
Respecting and valuing our employees
by providing a working environment offering excellent terms and conditions,
mutual support, recognition for performance, equality of opportunity and
meaningful career and personal development training
Partner of 1st choice
by:
Working in partnership with our partners and stakeholders
Partner of 1st choice
by:
Working in partnership with our partners and stakeholders
to meet the social and economic needs of our tenants
and to deliver growth and regeneration
Our values – the whole BCHT Group share the following values:
Accountability
We will listen to customers, staff and partners and value the wider community.
We will be accountable to the customers and neighbourhoods we serve.
We will give high levels of customer satisfaction
Support
We will be easy to deal with, approachable and accessible.
We will be welcoming, caring and responsive.
We will be understanding and reactive where necessary
Openness
We will be transparent, honest and trustworthy.
Continuous learning and innovation.
We will embrace excellence and continuous improvement
Robustness
We will use the strength of the BCHT family to maintain an effective
and efficient business with a social conscience.
We will be financially responsible and give value for money.
Equality & Diversity statement
We will respect, value and promote diversity
Delivery
We will value achievement and performance.
We will follow through our plans with definite actions
Our values – the whole BCHT Group share the following values:
Accountability
We will listen to customers, staff and partners and value the wider community.
We will be accountable to the customers and neighbourhoods we serve.
We will give high levels of customer satisfaction
Support
We will be easy to deal with, approachable and accessible.
We will be welcoming, caring and responsive.
We will be understanding and reactive where necessary
Openness
We will be transparent, honest and trustworthy.
Continuous learning and innovation.
We will embrace excellence and continuous improvement
Robustness
We will use the strength of the BCHT family to maintain an effective
and efficient business with a social conscience.
We will be financially responsible and give value for money.
Equality & Diversity statement
We will respect, value and promote diversity
Delivery
We will value achievement and performance.
We will follow through our plans with definite actions
To find out more, download our full Vision document by clicking below:
